VMware Third Party Support
Looking for VMware extended support or just frustrated with rising OEM costs? We can help!
3rd Party VMware Support
With changes in Broadcom’s support for VMware, many users are seeking alternatives to either maintain their perpetual licenses, enhance their current VMware infrastructure support or transition away from Broadcom’s services altogether. Park Place Technologies’ extensive experience in supporting virtual environments, including VMware, allows you to concentrate on your larger priorities while our team manages the day-to-day support of your virtual environment.
Supported VMware Products:
vSphere – ESXi and vCenter
NSX Networking
vSAN
Horizon
Site Recovery Manager
Alternative Support Models from Park Place Technologies
Whether you plan on continuing to run VMware in your environment or are looking to migrate off, Park Place Technologies can assist with a variety of support options tailored to your specific needs. Compare the support models below to determine the best strategy for your specific needs.
| Support Model: | Best For: | Support Description: |
|---|---|---|
| VMware Technical Support | Organizations with VMware expertise in-house |
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| VMware Managed Services | Organizations with minimal, no VMware expertise in-house, or would like to reallocate resources |
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| VMware Hardware & Professional Services | If you’re planning to stay with VMware: Organizations looking to redeploy resources to investigate potential alternatives or help with the migration to a different platform | Using RV Tools or Live Optics, we can reduce the price of subscription licensing by helping you right-size your existing environment by reducing your core per CPU count. |
| If you’re planning to migrate off VMware | Park Place can manage your migration to Nutanix or Hyper-V. |
Benefits of VMware Support with Park Place
If you have an upcoming VMware maintenance renewal, or are looking for alternative support, here's why we are best positioned to support your VMware environment.
Cost Efficiencies - 30-40% less than Broadcom/VMware
Flexibility while you plan for the future
An expert team with extensive experience in providing VMware managed services support
A range of VMware maintenance options tailored to fit your organization's needs
Strategic approach to version upgrades and updates
Engineer Experience
Our engineering team has extensive experience working with VMware products, from their original release to market availability, including extended support for VMware. This encompasses full management, administration, and remediation. The team also holds VMware-related certifications, including VMware Certified Professional – Data Center Virtualization & Network Virtualization credentials.
VMware Technical Support delivered by our VMware L3 engineering team includes:
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Configuration assistance
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Troubleshooting and problem diagnosis
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Answers to “how-to” questions
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Ticket management through to remediation
VMware Technical Support
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Technical Support Capabilities
VMware server support and OS support delivered by our VMware L3 engineering team provides configuration assistance, troubleshooting, problem diagnose, answers to “how to” questions, and follows tickets through to remediation. For VMware support renewal, look no further than Park Place.
Deliverables Description vSphere and vCenter vSAN NSX Networking Site Recovery Manager Horizon Error Log Analysis Providing technical support on analyzing system and application logs to
identify the cause of errors.✓ ✓ ✓ ✓ vCenter User Management Queries Providing technical support on adding, removing or modifying users and
groups within the customer’s VMware environment.✓ Data Store Management Queries Providing technical support on managing capacity to function in an optimal
manner.✓ ✓ Cluster Management Queries Providing technical support on best practice configuration across the cluster
to maximize performance and resilience within the customer’s environment.✓ ✓ ✓ Host Management Queries Providing technical support on best practice configuration on ESXi hosts to
maximize performance and resilience within the customer’s environment.✓ ✓ ✓ Performance Queries within the vCenter Providing technical support on performance tuning to ensure that the
customer’s environment runs at optimal performance.✓ ✓ ✓ Virtual Machine Creation and Template
Management QueriesProviding technical support on the creation and update of virtual machine
templates from which to deploy your virtual estate.✓ Disaster Recovery (DR) Configuration Review Issues that arise during the setup or post-execution of a disaster recovery (DR) process, where SRM is unable to effectively manage the failover to a secondary site. ✓ Test Failover Scenarios/ Non-disruptive DR Testing Issues which arise during the failover simulation of virtual machines (VMs) from a primary site (production) to a recovery site (disaster recovery) to validate disaster recovery (DR) plans without affecting the production environment ✓ Geo-replication of Workloads Issues which arise during the process of replicating virtual machines (VMs) and their associated data between geographically dispersed sites. ✓ Automated VM Failback Issues encountered during the process of automatically returning virtual machines (VMs) from a recovery site back to the primary (or original) production site after a disaster or planned failover event has been resolved ✓ Horizon appliances Configuration Queries Guidance on examining and interpreting error logs generated by various components within the VMware Horizon environment. ✓ Horizon VDI User Management Guidance on setting up and customizing various components and settings within the VMware Horizon environment to meet the specific requirements and preferences of a customer’s organization. ✓ Performance Queries within Horizon Guidance on managing user accounts, access rights, entitlements, and profiles within the VMware Horizon environment. ✓ Virtual Desktop Deployment/Management Queries Guidance on monitoring, optimizing, and ensuring the performance of the VMware Horizon environment to provide a responsive and reliable virtual desktop and application experience for end-users. ✓ -
Support Options
Support Options Park Place VMware Technical Support – Basic Park Place VMware Technical Support – Production Software Vendor* Support Requests Unlimited Unlimited Unlimited Administrators Unlimited Unlimited Unlimited Remote Support Yes Yes Yes Contract Flexibility Yes Yes No Global Account Management Yes Yes No User Friendly Customer Portal Yes Yes No *Compared to VMware Production support agreement
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Response Times
Park Place VMware Technical Support – Basic Park Place VMware Technical Support – Production SEV 1 8 x 5 x 4 hours 24 x 7 x 30 mins SEV 2 8 x 5 x 8 hours 24 x 7 x 4 hours SEV 3 8 x 5 x 12 hours 24 x 7 x 8 hours SEV 4 8 x 5 x 12 hours 24 x 7 x 12 hours